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West Virtual Career Center
West Companies

Spoken every day, in every way.

To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors.  We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.

Headquartered in Omaha, Nebraska, West processes billions of minutes in voice-related transactions every year.  Our employees are located throughout the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.  And while our own client base is expansive, our focus is singular.  We specialize in the creation of solutions that cover every aspect of voice communication - uniquely applied to each industry, each market and each customer.

We deliver exceptional results to our clients through the following services:

  • Conferencing and Collaboration - InterCall is the world's largest  conferencing and collaboration services provider helping companies stay connected with their internal teams, vendors, customers and partners.
  • Facility-based Associates - West Business Solutions delivers customized customer care, customer acquisition and technical support solutions through agents based in facilities located stateside, near-shore and offshore. West can help companies drive incremental sales, increase market share and strengthen relationships with their customers.  West also helps businesses and institutions maximize their return on receivables at every stage of the recovery cycle. 
  • Public Safety - Intrado provides the core of the nation's 911 infrastructure, supporting over 200 million calls to 911 each year.
  • Automated Services - West Interactive is a leading provider of hosted and managed automated customer contact solutions that help companies realize significant savings and increased customer satisfaction.
  • Alerts and Notifications - Robust, multi-channel communications solutions that gives companies the power to easily deliver simultaneous real-time notifications to millions of people located anywhere in the world by voice, email, text or fax.
  • Systems Integration and Consultation/Cloud Based Communications – West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications.  West IP Communications  also helps companies integrate voice, video, messaging and collaboration solutionsand partners with them to their Unified Communications and Collaboration initiatives.
  • IP Network Capabilities – West is a premier provider of local and national tandem services in the middle mile to carriers throughout the United States.  By leveraging a proprietary customer traffic information system, a sophisticated call routing and control facility, West provides tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (VoIP) companies.
 

 

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